Industry Solutions
Salmon has deep commerce, eCommerce and eBusiness expertise across a number of key industries – but in particular retail, insurance and the retail finance sector.
To support our core activities in these vertical markets we have established our own signature frameworks (like SAFI™ and SAFE™) and developed accredited strategic global partnerships that allow us to bring to bear considerable levels of experience quickly – with faster development and deployment timeframes and case based functionality.
However as opposed to simply delivering ‘boiler plate’ solutions for our customers we believe it is imperative to embrace the fact that in our experience every client we work with has slightly different business goals, strategies, needs, processes and practices.
Below is a brief flavour of our experience and focus area in each respective vertical industry we have worked in since 1989:
Retail
Retailers turn to Salmon to define the right strategies and make the correct investment decisions to improve their operational effectiveness. We enhance on and offline effectiveness, help extend competitive advantage and improve brand loyalty.
For many, this still centres on the development of effective commerce oriented solutions such as B2C eCommerce websites, but more recently optimising Customer Experiences and executing multi channel strategies effectively (i.e. optimisation, coordination, integration and synchronisation) has become paramount. We implement solutions that centre on two key aspirations – increasing revenues today, and putting in place technical platforms to support sustainable and profitable growth for the future. Many of our solutions are based on SAFE™ (the Salmon Application Framework for eCommerce). Our complete portfolio of retail solutions is highlighted below:
Insurance
Salmon has a great deal of experience working in the insurance sector and we have worked on US, London and global initiatives. Our clients include leaders in reinsurance, general insurance, Lloyd's of London and internet pure-plays. With a high level of insurance expertise across a number of core insurance disciplines, Salmon takes a holistic approach to solution development aligned to helping insurers exploit technology, deliver compelling customer experiences and differentiate.
Our complete portfolio of insurance solutions is highlighted below:
In the finance sector generally, Salmon has worked with a myriad of customers including: Barclays Barclays Mercantile (now Barclays Asset Finance), Bank of Ireland, Direct Line Financial, Services, ERC Frankona, Fidelity Investments, GE Frankona Re, Halifax, Lloyds TSB, New Court Credit, RBoS, RJK Stockbrokers, Scottish Provident, Standard Life Assurance, Swiss Re Life & Health, Xchanging, Harry Hindsight and HSASimply Health, BGL (Budget Group Limited), Erinaceous Insurance Services, Munich Re, Novae Underwriting Ltd, Royal Liver Assurance, WR Berkley, XL Re and Morgan Stanley.
Retail Finance
By combining a deep understanding of the internet, technology, how customer interaction works on the web and business domain expertise, Salmon delivers compelling retail finance solutions that deliver positive results, quickly. From the redevelopment of core systems, to delivering new or improved front office operations online, Salmon’s retail finance solutions drive up competitive advantage, increase loyalty and lower operation costs. Solution expertise is available in the following areas:
- CRM and customer data management solutions (Branch / contact centre / back office)
- Enterprise Architecture
- Customer Data integration
- Customer Analytics
- Content Management
- Customer Experience
- eCommerce (B2C and B2B)
- Branch / head office savings solutions
- Credit scoring / loan application solutions
- Back office integration
- Task management solutions
- Claims Management
In the finance sector generally, Salmon has worked with a myriad of customers, including: Barclays Barclays Mercantile (now Barclays Asset Finance), Bank of Ireland, Direct Line Financial, Services, ERC Frankona, Fidelity Investments, GE Frankona Re, Halifax, Lloyds TSB, New Court Credit, RBoS, RJK Stockbrokers, Scottish Provident, Standard Life Assurance, Swiss Re Life & Health, Xchanging, Harry Hindsight and HSASimply Health, BGL (Budget Group Limited), Erinaceous Insurance Services, Munich Re, Novae Underwriting Ltd, Royal Liver Assurance, WR Berkley, XL Re and Morgan Stanley.
Utilities
Salmon has a strong pedigree working with the utility sector. Our work spans the development and support of solutions that manage customer data, issue customer bills, resolve customer queries, collect revenues and manage bill payments and settlement. Salmon's customers in Utilities include Anglian Water, Scottish & Southern Energy, and Thames Water.
Where appropriate Salmon works with large Business Process Outsourcers to ensure application support and management, bespoke development and system migrations take place with high levels of service and continuity.
Salmon’s approach to the provision of technology services for utility company’s centre on 4 critical factors; risk mitigation, cost control, meeting project timescales and ensuring user expectations are met. For example our work at Anglian Water contributed to a 32% reduction in underlying infrastructure and application costs from £22M to £15M per annum.
Salmon’s services include;
- Application Management and Support
- Bespoke development and system enhancement
- Migration
- System performance and optimisation
Investment Banking
Salmon is helping a number of companies who offer wealth management, investment banking, asset management and business banking services.
Salmon is particularly suited to this sector as we have an excellent understanding of the finance sector generally, plus the project management and technical skills to help business and I.T. Managers deliver when it matters; as pressure increases to meet compliance obligations, increase data quality, provide seemless financial reconciliation across applications and deliver accurate management information.
As a result of working with Salmon, financial services companies are enjoying greater levels of business agility and cost efficiencies; having a marked affect on their ability to implement new products quickly and easily when opportunities arise. As a result, Salmon has a growing reputation for helping financial services companies truly benefit from the competitive, operational and financial advantages expected of I.T. Salmon has expertise in solution development where the following areas are of primary concern;
- Compliance
- Statutory Regulatory reporting
- Web Based solution development (Internet / Extranet or Intranet)
- Real time trading systems
- Business Process automation & management
- Multi channel support
- Globalisation and regional variance
- Client management information & reporting
- CRM and associated services (to support / deepen client relationships)
- Data and document solutions (particularly repository's for storing and reporting on operational risks)
- Global general ledger
- P&L applications
In addition our technical teams are able to provide and end-to-end portfolio of technology services:
- Enterprise architecture
- Application and solution strategy
- Real time systems and application integration (incl. transactional feeds from Front Office to relevant applications)
- Real-time technical data reconciliation between relevant business units of Front, Middle and Back
- Office operations
- Testing
- Application Management and Support
Salmon has worked with a number of customers in the finance sector generally including Barclays, Barclays Mercantile (now Barclays Asset Finance), Bank of Ireland, Direct Line Financial, Services, ERC Frankona, Fidelity Investments, GE Frankona Re, Halifax, Lloyds TSB, New Court Credit, RBoS, RJK Stockbrokers, Scottish Provident, Standard Life Assurance, Swiss Re Life & Health, Xchanging, Harry Hindsight and HSASimply Health, BGL (Budget Group Limited), Munich Re, Novae Underwriting Ltd, Royal Liver Assurance, WR Berkley, XL Re, Morgan Stanley and UBS.
Telecommunications
Salmon helps telecommunications in many areas, but most notably in the development of solutions that have to deal with high transactional volumes, or high technical complexity: for instance eCommerce, Billing / eBilling and Customer Relationship Management.
Our expertise centres on helping telecommunications companies integrate back office systems and processes so that they are optimally placed to increase customer loyalty and retention, increase revenues and lower the operating costs normally associated to I.T.
Solutions that Salmon deliver include:
- eCommerce (B2C and B2B)
- Intranet and Extranet
- Customer Relationship Management / Single view of the customer
- Customer analytics
- MIS and corporate dashboards
- Billing and eBilling
- Contact Centre
- Credit and Fraud management applications
In addition our technical teams are able to provide an end-to-end portfolio of technology services which include:
- Enterprise architecture
- Application and solution strategy
- Rapid Application / solution development
- Business process management and automation
- Systems integration
- Testing
- Application Management and Support
Salmon has worked with a number of customers in the Telecommunications sector including Energis (now part of Cable and Wireless), One2One (now part of T-Mobile), Sunrise Telecommunications and H3G (now '3').
Manufacturing
Salmon is helping manufacturers face up to the challenges that a global marketplace, free trade and price and regulatory pressures bring. In all our initiatives with manufacturers Salmon aims to help manufacturers increase profitability and increase market share. We believe we can significantly help achieve increased profitability and increased market share by helping manufacturers simply ensure that their I.T. projects finish on schedule, and deliver all the competitive, operational and financial advantages expected of them. The solution areas where Salmon helps manufacturers is as follows;
- B2C eCommerce
- B2B supplier portals / eCommerce
- Customer Relationship Management
- Sales Force Automation
- Sales Forecasting, Corporate Dashboards
- Stock / Inventory Management & Replenishment
In addition our technical teams are able to provide an end-to-end portfolio of technology services which include:
- Enterprise architecture
- Application and solution strategy
- Rapid Application and solution Development
- Business process management and automation
- Systems integration
- Testing
- Application Management and Support
Our customers include Canon, Interface Inc and YKK and we have also worked with the likes of ABB, AIWA, Amari Metals, ARC Cores, General Motors and Moog.
Travel and Transportation
Salmon can develop solutions to support many different aspects of the travel sector.
Our expertise centres on initiatives centering on next generation e-Commerce, Portals and Customer Relationship Management (CRM). Salmon's customers in travel include Christian Salveson Logistics, Manchester Airport, Vauxhall Master Hire and TNT. Additionally we provide an end-to-end portfolio of technology services as well as Application Management and Support.
Our areas of expertise include embracing both B2B and B2C electronic trading solutions, Salmon delivers solutions that drive down operating costs, extend sales channels and optimise revenue flows. Our experience with the leading retailers has given us a deep understanding across a wide area of disciplines including;
- Kiosks
- Multi Channel Integration
- Customer Experience
- Content Management
- Web 2.0
- Performance optimisation
- Capacity Planning
- Search and Search Engine Optimisation
- Payment
Media
Salmon has widespread experience in the media sector, working with clients such as Celebrities Worldwide, Channel 4, 3 and QVC. With a deep understanding of the internet, ecommerce and optimised customer experiences, Salmon is ideally placed to help media companies harness the power of the internet to optimise revenues and increase loyalty.
With the key issues in the media sector centering on maintaining an element of 'control' over content and audiences, plus taking advantage of the plethora of delivery channels, Salmon is able to help Media companies in a number of ways.
- Experience and Expertise
- Digital media commerce
- Digital content management
- Advertising sales and air time management
- Customer experience
- Games and interactive entertainment
- Usability
- Customer reviews
- Subscription based services
We additionally offer an end-to-end portfolio of Technology Services:
- Application Management & Support
- Testing
- Application Renewal
- Enterprise Architecture
- Information Management
- IT Strategy and Transformation
- Business Process Modeling
- Performance Optimisation
- Systems Integration
- Technology Consulting
- Governance
High Technology
With sought after technical skills, and some of the best consultants in the country, it is no surprise that in some instances Salmon is called upon by an incumbent systems integrator, or by a software vendor to provide tactical assistance, or specialist technical skills. Our High Technology clients can be sure that irrespective of whether Salmon consultants are working alongside your own business and technical teams, or you prefer us to work as part of a larger external team, you benefit from a high degree of confidence in our abilities, and the same level of service, work ethic and commitment we provide our own clients. Salmon expertise covers:
- Project Management / Governance
- Analysis
- Design
- Testing
- Development / Application Renewal
- Technical Architecture
- Information Management / Architecture
- Business Process Modelling
- Performance Optimisation
- Systems Integration
- Technology Consulting
Since Salmon was founded, we have worked with Anixter, Applied C&E, Bull Information Systems, Cardinal Computers, Chordiant, Datapoint, Kainos Software, Relavis Corporation, Manugistics, EDS and IBM Global Services.
Public Sector
Salmon is a different kind of IT supplier, helping Local Authorities, Councils and Government Offices & Agencies use technology to enable improved efficiency and productivity, whilst reducing costs. Our expertise centres on Information Management, Systems Integration and the successful application of the internet and web technologies in an era when citizen expectation is rising and financial constraints are strong. The solutions we hold specific expertise include;
- Mainframe auditing and housekeeping
- Project audit and review
- Project management
- Internet, Extranet, Intranet solutions
- Data migration
- Application Management and Support (AMS)
- Bespoke development
- Systems integration
- Web Based citizen self help solutions
- CRM, Help desk and contact centre solutions
We have worked with London Borough of Tower Hamlets, Harborough District Council, Hart District Council and the Office of the Revenue Commissioners.