Salmon

Salmon has played a major helping Anglian Water streamline services and introduce new applications to support the company’s existing business and exploit new opportunities across regulated and non-regulated operations.

For the 3-year period 1992 – 1995, Salmon held a direct business relationship with Anglian Water supplying resources on a fixed price contractual basis focused upon the company’s billing system. After this time, Salmon was retained by CSC, who recognised the value of Salmon’s knowledge and experience of Anglian Water’s billing systems and previous work relating to RIMS (Regional Income Management System).

Salmon will help us take our web business to a new level and will further reinforce our position as one of the UK's most successful multi-channel retailers. We chose Salmon due to their credible track record in delivering e-commerce solutions and their impressive approach to delivery. We are confident that these attributes will be key in the site achieving our main objectives, namely to increase conversion, enhance our merchandising and technical capabilities and deliver a better service to our customers.

Jacqueline Gold, Ann Summers Chief Executive

After making a number of acquisitions ARC Cores decided it was time to rationalise the number of sales force solutions in use by its sales staff throughout Europe and the USA. Since the decision was taken to implement a new CRM solution in partnership with Salmon, they have been responsive and flexible to our requirements. They have undertaken a number of tasks all of which have been delivered on time, within budget and to a high standard of quality.

Jaime Cripps, World Wide IT Coordinator, ARC Cores

Salmon’s strong software and services partnership with IBM, together with Salmon's reputation for delivering next generation e-commerce sites for a fixed price gave us tremendous confidence when embarking on this initiative.

Gareth Hill, IS Director of Arcadia

Argos' website, developed with and supported by Salmon has been ranked as the second most popular website in the UK, according to IMRG (Interactive Media in Retail Group) and their Hitwise Hot Shops List* which ranks the top 50 UK e-retailers by number of visits.

We have been working with Argos since 2002 and in this time we have developed and enhanced their eCommerce website. We have provided around the clock, service level based application support service and delivered many ongoing enhancements. In addition, we have also worked with other Home Retail Group brands including Homebase and Argos Financial Services.

We chose IBM's WebSphere Commerce Suite MarketPlace Edition (MPE) product as it was the closest fit to our business requirements and the most cost effective solution. We decided to work with Salmon because of their track record of successfully delivering complex projects and their experience with IBM's WebSphere products.

Scott H. Macon, CEO, Avondi

SAFE™ was affordable, fast to implement and supported our multiple brands. Its “out of the box” functionality met all of our requirements, supporting our online needs as well as giving us complete control over our eCommerce environment.  We now have a scalable platform in place that meets our customers’ desires now and will cope with increasing levels of traffic and our changing business needs in the future.

Ken Platt, E-Commerce Manager

Salmon undertook a fixed price project to replace the branch and head office based savings systems for Bristol and West. In spite of very aggressive time scales, the development project was delivered on time and within budget.

Mary McSherry, Head of Lending Programmes, Bristol & West

Over the last two years, the team from Salmon have provided us with an excellent service. They have played a valued part in bringing this large and complex project to fruition. Salmon's teamwork, business knowledge and commitment have all been consistently commendable and this has been really appreciated.

Merlin Inkley, Head of Airtime Management, Channel 4 Television

Salmon has been working very successfully on Chordiant projects for the last three years and has now been chosen as a Strategic partner. With their proven Java skills, combined with their Weblogic and WebSphere experience, Salmon are ideally positioned to deliver Chordiant 5 Enterprise Platforms. We are extremely comfortable with recommending Salmon, who bring first class skills and experiences to the implementation of a Chordiant 5 solution.

Andy Woollard, Alliances Director, Chordiant

Salmon have provided CSC with very good support across the areas of business analysis, project management, systems design, systems development and testing, but Salmon's key strengths lie in their expertise with all aspects of the Technical Development, and in particular their expertise with the Pac base product set. Salmon continue to prove their dedication and ability to work on complex projects and consistently produce work to a very high standard.

Peter Webster, Applications Delivey Manager, CSC

Since July 2003 we have been partnering with Salmon, an experienced IT services and consulting firm on a major Chordiant project. We chose Salmon as our partner of choice because of their pedigree and track record in J2EE and Chordiant. We found Salmon staff to be responsive, helpful and flexible and were able to provide very skilled J2EE and Chordiant technicians.

Professional Services Director, Datapoint

As an essential tool for corporate communications both externally and internally, it is vital to us that this portal contains up-to-date and managed content. Salmon has ensured that we have met all our requirements and we were impressed with the company's ability to deliver against a fixed price and on time. We feel they fully mitigated the risk of the project and we would readily consider using Salmon again.

Dawn O'Shaughnessy, Communications Manager, Dixons Group

Halfords.com has now synchronised online ordering and store fulfilment and will be rolling out its Reserve and Collect through its extensive network of stores nationwide, this Spring. Early indications suggest the initiative has been a resounding success, with impressive results of over 100,000 orders being taken online from November 2007 through to January 2008.

Jon Asbury, Channel Development Manager, Halfords

Salmon have been creative and flexible in their approach and have tailored their services to meet Harborough's specific requirements.  They have consistently achieved agreed goals, and service levels in ensuring that we deliver a quality service to our customers.

Salmon has been working with Hart District Council since 2001 on a variety of projects including Application Support and Development. They have been creative and flexible in their approach and have tailored their services to meet Hart's specific requirements. They have consistently achieved agreed goals and service levels and have become a key partner for us in delivering a quality service to our customers.

David Skelton, Head of Finance, Hart District Council

We needed a solution that was quick to implement, will scale to meet customer needs as our online business grows and provide all the tools necessary for online marketing and promotion of our brands.  Salmon introduced their eCommerce framework called SAFE™ (“Salmon Application Framework for eCommerce”), their eCommerce team and IBM WebSphere Commerce, and they collectively ticked all the boxes.

Chris Bulmer, Group IT Director

Salmon was instrumental in allowing us to meet two aims. Firstly we wanted to implement a packaged solution in a specific timeframe. Secondly we wanted the solution to meet more specific needs, such as support for multi-languages and access via a standard web browser. Salmon not only showed itself to be very flexible in its approach to support these aims, but very adept at negating risk on our behalf by working directly with Relavis to ensure the software worked, and was delivered against the specific brief.

Patrick Riley, Senior Vice President for business development, Interface

We have been working with Home Retail Group Argos since 2002. In this time we have completely re-developed and enhanced the eCommerce website for Homebase.

We have provided around the clock, service level based application support service and delivered many ongoing enhancements. In addition, we have also worked with other Home Retail Group brands including Argos and Argos Financial Services.

Salmon communication was good, their project management was good and the phases that the project was managed in were good. Where deliverables or milestones from 3rd parties were late or delayed, Salmon juggled the plan and actually helped us pull time back that had been lost. The project still came in on time and on budget which was no mean feat, and in the end the project went live to the hour, which was a phenomenal achievement.

Jo Upton, E-Business Manager for UK & Ireland Business, ICI Paints

We asked Salmon to design and implement the whole project. They have been fundamental in delivering our new shopping experience and their dedication, skills and quality of work cannot be questioned. We presented them an enormous task with a near impossible delivery date and they have without doubt delivered an excellent all round service.

Brian Scott, CTO, Jungle.com

Our online business accounts for 80% of our revenues and our plans for growth are aggressive.  We replaced our existing platform with SAFE™ as we needed to obtain control of our eCommerce business.  Our online plans are sophisticated and we need to address our requirements with a higher degree of autonomy, flexibility and responsiveness to change.

Scott Weavers-Wright, Partner, Kiddicare

Manchester Airport turned to Salmon to transform the way it tracked customer activity.  The new system will improve efficiency within Manchester Airport's sales cycle. This will enable better informed decision-making for the airport, which promotes flight routes to airlines, sells retail space and manages relationships with numerous external suppliers, airlines, handling agents, media contacts, and government representatives.

Hilary Liddell, IS Business Relationship Manager, Manchester Airport

Manugistics would recommend Salmon to any organisation looking to partner with an I.T. services company. By providing best of breed consultants, Salmon has been a key resource in helping us deliver our Pricing and Revenue Optimisation Solutions range to the travel industry. Their consultants are highly motivated and very experienced in both their technology skills and business sector knowledge.

Andy Archer, VP, Pricing and Revenue Optimisation, Manugistics

Our solution was up and running within 6 weeks. Outsourcing to Salmon was very cost effective and one of the reasons we were so successful in our first year of trading.

Stephen Fookes, Head of IT, Novae

We agreed that Salmon would be the right company to go with in addition to being more cost-effective than a previous company we had approached, but which was unable to deliver the required guarantees for service. From the outset Salmon was very honest and transparent about delivering on time and to budget, which was important for us.

Andraes Loucaides, Founder, PRI

We didn’t have an infinite budget, and needed nine eCommerce websites to be developed under tight deadlines, without compromising on the areas we see as key, namely scalability, rich functionality, business-user control and, above all the ability to differentiate and deliver a great customer experience.

"SAFE™ and Salmon's track record in delivering eCommerce solutions on time and on budget helped us decide they were the right partner for us.  During the project they provided us with the perfect approach, a combination of software, services and consultancy meeting and exceeding our expectations.

Wendy Derbyshire, Director of eBusiness & IT

SAFE™ was affordable, fast to implement and supported our multiple brands. Its “out of the box” functionality met all of our requirements, supporting our online needs as well as giving us complete control over our eCommerce environment.  We now have a scalable platform in place that meets our customers’ desires now and will cope with increasing levels of traffic and our changing business needs in the future.

Ken Platt, E-Commerce Manager

Salmon have developed solutions for Barratts, Priceless Shoes, Discount Shoe Store, Petitfeet, Big Shoe Boutique and Nineteen Twentyone.

Salmon has proven it possesses the necessary drive to make surpriseyourwoman.com a serious contender in the e-commerce sector. Its team has the knowledge and enthusiasm we look for in a partner and, as a result, we have built a strong relationship with Salmon. Salmon is motivated to meet difficult deadlines and continuously strives to improve its overall performance.

Sunil Shah, Co-founder, surpriseyourwoman.com

Today’s best-of-breed service providers must be capable of understanding clients’ individual business models and existing business processes. Salmon did this, and additionally possessed the necessary IT skills, techniques and methodologies to ensure that Swiss Re developed new systems and applications that delivered value back to the business.

Luke Robinson, CIO Life and Health, Swiss Re

By using Salmon Ltd, we were able to eliminate all risk associated with what was an extremely complex project. The guaranteed fixed price associated with the project enabled us to control our budget without fear of overspending and commit to a firm deliver date.

Mark Worrall, Datawarehouse Project Manager, Tesco

To achieve what seemed like mission impossible, improve our Java skills and meet the tight deadlines we chose to go into partnership with Salmon. Salmon ensured our ability to deliver the Call Centre application to the desired level of quality, within budget and most importantly within the required timescales.

Joanna Williams, Application Development & Support Manager

The Salmon team worked in a highly professional, courteous manner and proved to be responsive and flexible to issues raised throughout the project.  They quickly got to grips with understanding the extremely complex nature of our business and adapted to our working culture.  Their consultants displayed excellent business skills in addition to thorough technical understanding of the product and its application within the market.

Ian Calcutt, Project Manager, Unipart