Utilities
Salmon has a strong pedigree working with the utility sector. Our work spans the development and support of solutions that manage customer data, issue customer bills, resolve customer queries, collect revenues and manage bill payments and settlement. Salmon's customers in Utilities include Anglian Water, Scottish & Southern Energy, and Thames Water.
Where appropriate Salmon works with large Business Process Outsourcers to ensure application support and management, bespoke development and system migrations take place with high levels of service and continuity.
The new billing system has exceeded our expectations providing Anglian Water with the fastest throughput of the largest number of bills in our history. This can be directly accredited to the detailed system and database design work carried out prior to implementation.
–Paul Saunders, Head of Information Services, Anglian Water
Read the Anglian Water Case Study.
Salmon’s approach to the provision of technology services for utility company’s centre on 4 critical factors; risk mitigation, cost control, meeting project timescales and ensuring user expectations are met. For example our work at Anglian Water contributed to a 32% reduction in underlying infrastructure and application costs from £22M to £15M per annum.
Salmon’s services include;
- Application Management and Support
- Bespoke development and system enhancement
- Migration
- System performance and optimisation
If you need more information contact us now, or make a Services Request.
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