Beliefs
The following values and beliefs orientate Salmon. They influence the way our management team and consultants think and act; and how we align and engineer the organisation around the most important stakeholder in our business – our customers.
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1. In an era when the choice of IT Services provider is overwhelming, simplicity is key. We believe to be very successful we must simply do what we say we will do: - on budget, on time, every time.
2. We believe in being project and delivery led, not sales or marketing led. In an era when customer satisfaction is key, satisfaction leads to demand.
3. We believe that there are no major IT projects anymore; there are business projects with IT as part of the solution.
4. We believe that we can only call ourselves successful if we seek to identify and create a clear link between IT investment and the delivery of measurable business value. To achieve this link we show a clear understanding of customer pain points and demonstrate a clear relationship between our capabilities and our customers' business.
5. We believe in dedication to every client's success, and trust and personal responsibility in all relationships.
6. We believe that at a time when new technology is released in development cycles spanning days or even hours (not months) access to practitioners & consultants who see the detail, and practitioners and consultants who see the bigger picture, is key.
7. We believe that technology and its successful application is central to both the UK economy and individual organisational success. We focus on helping our customers answer three key questions: - ‘Who’s who’, ‘what’s what’ and ‘who gets access to what’. These are the 3 biggest business challenges in the World today.
8. We believe that small is the new big, particularly when it comes to IT Services. Being big leads to big (long) unproductive meetings, unwieldy corporate policies, matrix management, huge communications and logistical issues, being ‘fobbed off’ and poorer customer relations. By being small (but thinking big) the founder of Salmon is involved in a far greater percentage of customer interactions. Our management team is closer to the decisions that matter and can make them, quickly. And by being small we can all tell the truth. Oh yes, and being small means we communicate effectively, like answering the phone or replying to emails from our customers.
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