Customer Experience
Helping to deliver compelling customer experiences is an area in which Salmon excels.
With experience gained from some of the earliest online customer interactions (back in the day we built jungle.com and surpriseyourwoman.com for instance) through to today’s compelling customer oriented initiatives that radically blur the line between ‘online’ and ‘offline’ retail (for Instance Argos' innovative 'Check and Reserve it'); our services remain centred on optimising product and brand engagement.
Of course the end result for retailers? Increased loyalty, conversion and revenue.
Salmon’s services are applied to many different areas of customer experience. Our user centered design process governs all our initiatives, but we pay particular attention to optimising the customer experience with integration services – exposing information in innovative ways that make deep brand experiences.
Solutions and services Salmon provide include;
- Online reservation - Offline pickup
- Search optimisation / Guided Selling
- Dynamic imaging / Merchandising
- Rich Media
- Customer reviews
- Questions and Answers
- Visual search
- Blogs, Forums & UGC
But we also have an eye on the near future where areas such as integrated kiosks, desktop widgets, mashups and the multi-channel re-purposing of user generated content is being placed on our customers online development roadmaps.
With extensive technology partnerships with global industry leaders like IBM, Microsoft, Scene7, Bazaarvoice, Endeca, Coremetrics and Mercado, we are wonderfully placed to help you meet your customer experience requirements.
If you need more information contact us now, or make a Services Request.
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