Application Management and Support

As retailers increase the number of mission-critical applications and solutions they offer to meet consumer demand, Application Management Support (AMS) has become an increasingly key business issue.

To support retailers, Salmon has adopted ITIL® (the IT Infrastructure Library ®) the most widely accepted approach to IT service management in the world.  This approach to AMS provides us with a cohesive set of methodologies and best practice, drawn from both public and private sectors internationally.  In turn we combine our own industry and domain experience.

Overall incidents are down and performance is up and our customers are receiving a much more reliable service. Since working with Salmon, we have made considerable cost savings, our overall costs have been reduced by a massive 90%

–Jo Upton, E-Business Manager for UK & Ireland Business, ICI Paints


Salmon offers retailers a complete range of AMS Services, all based on ITIL® for efficiency, effectiveness and repeatability.  These AMS offerings are available irrespective of whether Salmon was involved in the development or implementation of the respective application, system or solution.  We believe our AMS services cater for any client need :- from full service management to pre-paid utility style pricing.

Salmon Application Management Support Service Options

  • Salmon Platinum Service (Full Service Management)
  • Salmon Standard Support (Extended)
  • Salmon Standard Support (Standard)
  • Salmon Resource Support (FTE)
  • Salmon Resource Support (Pre-Paid)
  • Salmon Bespoke
  • Salmon Stand-Alone Services

To find out more about our AMS Services read our ICI Paints case study which highlights how Salmon supports 30 B2C websites.

We have dedicated teams and practices that are able to help you today. If you need more information contact us now, or make a Services Request.


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