Endsleigh Insurance and Salmon Scoop Award for E Business at the
Insurance Times Awards 2010
2 December 2010
Salmon, today announced that Endsleigh Insurance have won the coveted E Business Award at last night’s Insurance Times Awards.
Endsleigh were recognised for their effective use of electronic business at the transaction interface with the client to better satisfy the needs and expectations of the customer. The judges looked for evidence of a strategy addressing the use of exploitable competitive or operational advantage including growth in profitable revenue, improved quality and customer service levels.
Jeff Leaver Chief Operating Officer at Salmon said. “Winning the award confirms that Endsleigh are leading the way in the Insurance sector when it comes to E Business. Their online offering is totally customer driven and puts customer needs at the heart of their business. This truly exceptional and intelligent online customer experience is unmatched in the insurance E Business industry.”
Endsleigh’s new cutting edge website delivers a relevant and appropriate online offering that matched the in branch experience. The new website has become a “virtual insurance consultant”, leveraging customer “DNA”, to deliver content and propositions which mirror the customers’ needs. Using state of the art technology to understand more about a user and their journey into the site, Endsleigh then use this intelligence to create a truly exceptional and intelligent customer experience when purchasing insurance and financial products and services via the Internet.
Salmon developed Endsleigh’s new eCommerce platform leveraging Microsoft Office SharePoint Server. Using Microsoft’s Web Content Management capability, Endsleigh’s diverse customer content including documents, web pages, video, photos and reviews are now managed via a central repository, ensuring better knowledge sharing, improved customer communications and increased process efficiency.
Endsleigh is an independent intermediary specialising in the provision of insurance and financial products for career people.
Originally founded in 1965 to serve the student market, Endsleigh is now the preferred insurance supplier for a variety of professional organisations, offering a wide range of services including motor, home, student and travel insurance.
Endsleigh also offers business insurance through Endsleigh Business Insurance Services and financial advice through Endsleigh Financial Independent Tailoring.