Multi Channel Integration
Salmon helps retailers, wholesalers and manufacturing companies realise their Multi Channel strategies. Our portfolio of services and consultancy offerings all centre on optimising revenues by ensuring shoppers are able to interact whenever, wherever and however they choose.
We achieve this by helping retailers apply technologies to ensure seamless, personalised experiences whether the shopper is engaging via a website, in a store, over the phone, using a mobile or digital device; or all channels.
The Internet as an order channel grew by one-third to account for 23% of all Argos’ sales. Internet ‘Check & Reserve’ orders for store collection accounted for 15% of the 23%, growing by almost 50% and seeing nearly seven million reservations collected over the period. Internet orders for home delivery represented the other 8% of total Internet sales.
–Home Retail Group plc, Interim Management Statement, January 2008
With a demonstrable track record of award winning solutions, our Multi Channel offerings include the following;
- Enterprise class eCommerce platform implementation
- Multiple websites from a single eCommerce platform
- Point of sale kiosk
- Contact centre
- Gift Registry e.g. Wedding lists
- Cross channel customer experience optimisation
- Business process management
- Master data / product information management
To find out more about our Multi Channel services, read our three Halfords commerce case studies. If you need more information Contact Us now.