Industry Solutions
Salmon has deep commerce, eCommerce and eBusiness expertise in a number of sectors but in particular, the retail, wholesale and manufacturing industries.
To support our core activities in these vertical markets we have established our own signature frameworks (like SAFE™) and developed accredited strategic global partnerships that allow us to bring to bear considerable levels of experience quickly – with faster development and deployment timeframes and case based functionality.
However, as opposed to simply delivering ‘boiler plate’ solutions for our customers we believe it is imperative to embrace the fact that every client we work with has slightly different business goals, strategies, needs, processes and practices.
Below is a brief flavour of our experience and focus area in each respective vertical industry we have worked in since 1989:
Retail
Retailers turn to Salmon to define the right strategies and make the correct investment decisions to improve their operational effectiveness. We enhance on and offline effectiveness, help extend competitive advantage and improve brand loyalty.
For many, this still centres on the development of effective commerce oriented solutions such as B2C eCommerce websites, but more recently optimising Customer Experiences and executing multi channel strategies effectively (i.e. optimisation, coordination, integration and synchronisation) has become paramount. We implement solutions that centre on two key aspirations – increasing revenues today, and putting in place technical platforms to support sustainable and profitable growth for the future. Our complete portfolio of retail solutions is highlighted below:
Manufacturing
Salmon is helping manufacturers face up to the challenges that a global marketplace, free trade and price and regulatory pressures bring. In all our initiatives with manufacturers Salmon aims to help manufacturers increase profitability and increase market share. We believe we can significantly help achieve increased profitability and increased market share by helping manufacturers simply ensure that their I.T. projects finish on schedule, and deliver all the competitive, operational and financial advantages expected of them. The solution areas where Salmon helps manufacturers is as follows;
- B2C eCommerce
- B2B supplier portals / eCommerce
- Customer Relationship Management
- Sales Force Automation
- Sales Forecasting, Corporate Dashboards
- Stock / Inventory Management & Replenishment
In addition our technical teams are able to provide an end-to-end portfolio of technology services which include:
- Enterprise architecture
- Application and solution strategy
- Rapid application and solution development
- Business process management and automation
- Systems integration
- Testing
- Application management and support
We have worked with the likes of Akzo Nobel, Canon, Interface Inc, YKK, ABB, AIWA and General Motors.
Utilities
Salmon has a strong pedigree working with the utility sector. Our work spans the development and support of solutions that manage customer data, issue customer bills, resolve customer queries, collect revenues and manage bill payments and settlement. Salmon's customers in Utilities include Anglian Water, Scottish & Southern Energy, and Thames Water.
Where appropriate Salmon works with large Business Process Outsourcers to ensure application support and management, bespoke development and system migrations take place with high levels of service and continuity.
Salmon’s approach to the provision of technology services for utility company’s centre on 4 critical factors; risk mitigation, cost control, meeting project timescales and ensuring user expectations are met. For example our work at Anglian Water contributed to a 32% reduction in underlying infrastructure and application costs from £22M to £15M per annum.
Salmon’s services include;
- Application Management and Support
- Bespoke development and system enhancement
- Migration
- System performance and optimisation
Telecommunications
Salmon helps telecommunications in many areas, but most notably in the development of solutions that have to deal with high transactional volumes, or high technical complexity: for instance eCommerce, Billing / eBilling and Customer Relationship Management.
Our expertise centres on helping telecommunications companies integrate back office systems and processes so that they are optimally placed to increase customer loyalty and retention, increase revenues and lower the operating costs normally associated to I.T.
Solutions that Salmon deliver include:
- eCommerce (B2C and B2B)
- Intranet and Extranet
- Customer Relationship Management / Single view of the customer
- Customer analytics
- MIS and corporate dashboards
- Billing and eBilling
- Contact Centre
- Credit and Fraud management applications
In addition our technical teams are able to provide an end-to-end portfolio of technology services which include:
- Enterprise architecture
- Application and solution strategy
- Rapid Application / solution development
- Business process management and automation
- Systems integration
- Testing
- Application Management and Support
Salmon has worked with a number of customers in the Telecommunications sector including Energis (now part of Cable and Wireless), One2One (now part of T-Mobile), Sunrise Telecommunications and H3G (now '3').
Travel and Transportation
Salmon can develop solutions to support many different aspects of the travel sector.
Our expertise centres on initiatives centering on next generation e-Commerce, Portals and Customer Relationship Management (CRM). Salmon's customers in travel include Christian Salveson Logistics, Manchester Airport, Vauxhall Master Hire and TNT. Additionally we provide an end-to-end portfolio of technology services as well as Application Management and Support.
Our areas of expertise include embracing both B2B and B2C electronic trading solutions, Salmon delivers solutions that drive down operating costs, extend sales channels and optimise revenue flows. Our experience with the leading retailers has given us a deep understanding across a wide area of disciplines including;
- Kiosks
- Multi Channel Integration
- Customer Experience
- Content Management
- Web 2.0
- Performance optimisation
- Capacity Planning
- Search and Search Engine Optimisation
- Payment
Media
Salmon has widespread experience in the media sector, working with clients such as Channel 4, 3 and QVC. With a deep understanding of the internet, ecommerce and optimised customer experiences, Salmon is ideally placed to help media companies harness the power of the internet to optimise revenues and increase loyalty.
With the key issues in the media sector centering on maintaining an element of 'control' over content and audiences, plus taking advantage of the plethora of delivery channels, Salmon is able to help Media companies in a number of ways.
- Digital media commerce
- Digital content management
- Advertising sales and air time management
- Customer experience
- Games and interactive entertainment
- Usability
- Customer reviews
- Subscription based services
We additionally offer an end-to-end portfolio of Technology Services:
- Application Management & Support
- Testing
- Application Renewal
- Enterprise Architecture
- Information Management
- IT Strategy and Transformation
- Business Process Modeling
- Performance Optimisation
- Systems Integration
- Technology Consulting
- Governance
High Technology
With sought after technical skills, and some of the best consultants in the country, it is no surprise that in some instances Salmon is called upon by an incumbent systems integrator, or by a software vendor to provide tactical assistance, or specialist technical skills. Our High Technology clients can be sure that irrespective of whether Salmon consultants are working alongside your own business and technical teams, or you prefer us to work as part of a larger external team, you benefit from a high degree of confidence in our abilities, and the same level of service, work ethic and commitment we provide our own clients. Salmon expertise covers:
- Project Management / Governance
- Analysis
- Design
- Testing
- Development / Application Renewal
- Technical Architecture
- Information Management / Architecture
- Business Process Modelling
- Performance Optimisation
- Systems Integration
- Technology Consulting
Since Salmon was founded, we have worked with Anixter, Applied C&E, Bull Information Systems, Cardinal Computers, Chordiant, Datapoint, Kainos Software, Relavis Corporation, Manugistics, EDS and IBM Global Services.