Document Repositories / Management

There are very few industries where the need for the right information - at the right time - to be able to make the right decisions - is more critical.

The dynamic nature of the insurance sector places unique content management requirements on solution development, such that content must be controlled, managed and processes automated across applications and existing systems throughout the enterprise. And as a regulated industry, structured content such as web pages, quotes and renewals (which can grow exponentially) must be ingrained in a solution portfolio to be able to capture, store, manage, integrate and deliver content across & beyond the enterprise.

Salmon's experience of document repositories, document management and web content management is helping the industry modernise and innovate. For Endsleigh Insurance we have delivered solutions that manage diverse customer content via a central repository ensuring better knowledge sharing, improved customer communications and increased process efficiency. Indeed, the solutions actually leverage what Endsleigh already knows about its customers to ensure visitors to their website (or call centre) see details of cover, claims, advice as well as visibility of complementary products and offers or discounts applicable.

In the London market, Novae wanted to eliminate the manual paper-based processes normally associated with Underwriting. Salmon implemented a complete web-based solution that streamlined many of their business processes, speeding up application processing and keeping costs low. In this instance Salmon was able to completely automate paper-based administration processes by leveraging the inherent benefits of sophisticated content management.

Services and solutions where Salmon can demonstrate considerable document, knowledge and content management expertise include:

  • Underwriting, policyholder servicing, claims processing, and policy issuance
  • Business Process Management (BPM) solutions that eliminate waste procedures, increase accuracy, remove bottlenecks, optimise employee workloads and report comprehensive business analytics
  • Content aware processes where business control and business information is used to support regulatory or compliance requirements
  • New product launches / initiatives and customer acquisition
  • Application modernisation and transformation, where operations are optimised for increased business value

We have dedicated teams and practices that are able to help you today. If you need more information Contact Us now, or make a Services Request.

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