Customers

Every company talks about putting the customer first. At Salmon however, we go one important step further.

Our whole business is engineered around the fact that our success, is dependent on our customers' success.  It has been this way since 1989.  We take pride in what our customers say about us, and won't let marketing hype take over from what is essentially the most important aspect of our work - satisfying our customers.  If you need more information Contact us now.

 

Argos

Argos

Argos' website, developed and supported by Salmon has been ranked as the second most popular website in the UK, according to IMRG (Interactive Media in Retail Group) and Hitwise Hot Shops List* which ranks the top 50 UK e-retailers by number of visits.

We have worked with Argos since 2002 providing 24*7 application support and delivering many enhancements. We have also worked with other Home Retail Group brands including Homebase and Argos Financial Services.

Audi

Audi

"The exciting partnership with Salmon will help place the brand at the forefront of digital marketing.  The agency’s experience and expertise in e-commerce, both in terms of creative front-end solutions and outstanding technical expertise, will help us achieve our goal of giving Audi customers the online experience they want and deserve in this constantly evolving digital world."

National Digital Manager, Audi UK

Barratts : Barratts Priceless Ltd

Barratts : Barratts Priceless Ltd

"SAFE™ was affordable, fast to implement and supported our multiple brands. Its “out of the box” functionality met all of our requirements, supporting our online needs as well as giving us complete control over our eCommerce environment.  We now have a scalable platform in place that meets our customers’ desires now and will cope with increasing levels of traffic and our changing business needs in the future."
eCommerce Manager, Barratts Priceless Limited
Boots

Boots

 

"We know our customers want a quick, simple checkout, delivery options that suit them and to feel part of a community online. This is the first stage in an exciting period of development for Boots' online presence and we are committed to delivering customers a multi channel shopping experience. There are many more exciting developments planned over the next few months including further developments in health advice and information, and online communities for our customers."
Director of Boots.com

City Beach Australia

City Beach Australia

Salmon implemented a new online store for City Beach, Australia’s largest surf, skate and lifestyle fashion retailer, with over 55 stores across Australia. The new website provided City Beach with the scalable infrastructure needed to become a true multi channel, multi national business.

Halfords

Halfords

"We are committed to providing a leading shopping experience and Salmon has been instrumental in this process.  We have worked with Salmon to evolve Halfords.com in accordance with our customers’ shopping habits and to ensure that our online offering is reflective of our customers’ expectations.  This investment has centred on improving search, convenience, service and cross channel optimisation."
Head of Service and Channel Development, Halfords

Heuga

Heuga

"Salmon was instrumental in allowing us to meet two aims. Firstly we wanted to implement a packaged solution in a specific timeframe. Secondly we wanted the solution to meet more specific needs, such as support for multi-languages and access via a standard web browser. Salmon not only showed itself to be very flexible in its approach to support these aims, but very adept at negating risk on our behalf"
Senior Vice President for business development, Interface

Services in summary:

B2B eCommerce, CRM, Technology Consulting

Homebase

Homebase

We have been working with Home Retail Group since 2002. In this time we have completely re-developed and enhanced the eCommerce website for Homebase.

We have provided around the clock, service level based application support service and delivered many ongoing enhancements. In addition, we have also worked with other Home Retail Group brands including Argos and Argos Financial Services.
Hotter Comfort Shoes

Hotter Comfort Shoes

"We now have an eCommerce platform in place which will scale to meet our growth objectives and which we can manage ourselves day to day. With the new website in place we are already benefitting from improved search engine rankings, an enhanced customer experience and more sales."
Marketing Director
ICI Paints

ICI Paints

Salmon built a CMS solution to support over 24 ICI websites.

"Salmon communication was good, their project management was good and the phases that the project was managed in were good. Where deliverables or milestones from 3rd parties were late or delayed, Salmon juggled the plan and actually helped us pull time back that had been lost. The project still came in on time and on budget which was no mean feat, and in the end the project went live to the hour, which was a phenomenal achievement."

E-Business Manager for UK & Ireland Business, ICI Paints

Kiddicare

Kiddicare

"Our online business accounts for 80% of our revenues and our plans for growth are aggressive.  We replaced our existing platform with SAFE™ as we needed to obtain control of our eCommerce business.  Our online plans are sophisticated and we need to address our requirements with a higher degree of autonomy, flexibility and responsiveness to change."
Partner, Kiddicare

Lloydspharmacy

Lloydspharmacy

“Salmon were refreshing to work with; they were the only supplier we dealt with that really understood our business and spoke in commercial language. Salmon were able to convey to us clearly and succinctly what we should focus on and how best to realise our vision.  They made a number of recommendations that we are now implementing and we are already starting to see improvements relating to site performance and search. We look forward to a continued relationship moving forward.”
Head of Online

Morrisons

Morrisons

“This is the first step in Morrisons branded eCommerce and will enhance the overall wine offering for Morrisons. It will also provide valuable lessons on business processes and systems which will support the launch of other web sites and multi channel services.  We knew that the underlying platform, WebSphere Commerce, and functionality would enable us to deliver the new site quickly and yet be scalable for the future.”

Morrisons.co.uk General Merchandise Managing Director
Pets At Home

Pets At Home

"We were very impressed with Salmon’s credentials, they have a solid history of developing multi channel websites for leading retailers and this experience along with their eCommerce solution, which leverages IBM WebSphere Commerce made them the right eCommerce provider for us.  Salmon have designed, delivered and integrated our new website, and are actively helping us shape our multi channel strategy. We are extremely happy with the results to date and we look forward to a continued partnership."
Systems Director, Pets at Home 

Regatta Ltd

Regatta Ltd

"The UK websites have been a contributing factor to our success during 2008 and 2009, we are seeing significant cost savings as a result of the new platform, as well as an increase in sales, and we were keen to replicate this in the US. We have been very impressed with how quickly and easily Salmon were able to bring our additional brands online. We are confident we made the right decision selecting Salmon’s eCommerce solution SAFE™ and the IBM WebSphere Commerce platform. To date, it has met all our eCommerce needs and we are certain it will continue to do so as our requirements develop in line with our customers’ demands."
Group IT Director at Regatta
Scotts & Co

Scotts & Co

"We didn’t have an infinite budget, and needed nine eCommerce websites to be developed under tight deadlines, without compromising on the areas we see as key, namely scalability, rich functionality, business-user control, and above all, the ability to differentiate and deliver a great customer experience. 
Director of eBusiness & IT, Scotts & Co.

Selfridges & Co

Selfridges & Co

Upmarket department store Selfridges, founded in London in 1909 and now with branches in Manchester and Birmingham, launched its first full transactional website in 2010.  And, while Selfridges is a latecomer to the internet retailing revolution, its new online store - designed, developed, implemented and supported by Salmon - contains a range of leading-edge features. 
Particular attention has been paid to delivering an online experience that is as close as possible to the in-store experience by, in particular, providing each brand with its own ‘room’ on the site.

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