Managing the service that customers receive in a complex multi channel world can be difficult, fragmented and costly. And yet ensuring that customers are satisfied, and have received an experience which exceeds expectations while building trust, is a pre-requisite to increasing brand equity and online growth.
Salmon's multi channel consulting teams are able to assist in the development and execution of customer services strategies that cover interactions before, during and after a purchase. Our expertise ensures merchants maintain and/or enhance the customer experience, while making use of the efficiencies of online commerce.
Our experts can assist in the selection of customer service tools and suppliers. We can help you develop robust, flexible and fully integrated customer contact KPIs that span store, web, web self service, service centre, contact/call centre and market places.
We have dedicated teams and practices that are able to help you today. If you need more information Contact Us now.