Content Management and Business Data
Large multi channel operations require extensive manpower and as a result tools and software that make their jobs more productive are essential. However, given the hyper-dynamic nature of commerce and fully integrated channels, the subject of content and data management is not for the faint-hearted.
Having managed, delivered and supported some of the largest eCommerce and multi channel initiatives with complex content and data management requirements, our consulting teams have the experience to help you review, access or define your business requirements. In turn they help you optimise existing business processes and team structures.
Our consultants' expertise spans the full gamut of multi channel data and content management requirements. Each customer team demonstrates first-hand experience of managing data or content related to categories, products, pricing, promotions, attributes & values, stock position, store stock position, stores list, orders placed, order status, customer details, product extracts and email requests.
But our expertise does not stop there. As a leading multi channel practitioner we understand that a one-stop shop approach to data and content management is never appropriate, so working with our multi channel ISV partners we ensure that data and content is served appropriately from wherever it is hosted. This is particularly pertinent in areas such as user generated content (e.g. customer reviews) where content is displayed via page tags as it is hosted outside the merchants systems. In addition we are experts at advising on how to manage rich media content, content spots, augmented search results, postcode & address verification, static pages and payment & fraud authorisation.
Our content and data management services span the following areas;
- Business requirements
- Content business processes
- Content data design
- Data examples and documents
- Data migration / input
- Team structure definition, recruitment and training
- User acceptance scripts and testing
- Project and change management
We have dedicated teams and practices that are able to help you today. If you need more information Contact Us now.